ZENTPRIME
ZENTPRIME

Refund Policy

Last updated: February 2026

30-Day Return Policy

We offer a 30-day return policy on all products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

  • Items must be in original, unused condition with all packaging intact
  • Proof of purchase (order confirmation or receipt) is required
  • Cleaning products that have been opened or used are not eligible for return unless defective

Refund Process

Once we receive your returned item, we will inspect it and notify you of the refund status. Approved refunds will be processed to the original payment method within 5-10 business days.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange a replacement or full refund at no additional cost.

Contact

For return or refund inquiries, email us at [email protected] or call +261 32 76 900 49.